Privacy Policy

Last Updated: 2025-09-19

Introduction

Welcome to Refund SOL ("we," "our," or "us"). We are committed to protecting your privacy and being transparent about the data we collect. This Privacy Policy explains how we collect, use, store, and protect your information when you use our service at refundsol.app (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

1. Wallet Information

What we collect:

Wallet Address: Your public Solana wallet address
Wallet Type: The name of your wallet application (e.g., Phantom, Solflare, Backpack)
Transaction Hashes: Records of transactions you complete through our Service

Why we collect it:

To identify you as a unique user
To enable you to view your transaction history
To provide customer support and troubleshoot issues
To process your rent reclaim transactions

How we collect it:

Through your wallet connection when you use our Service
Automatically recorded when you complete transactions

2. Blockchain Data (Temporary)

What we access:

SPL token account information
Token balances
Account status (empty/active)

Important: This data is read directly from the Solana blockchain in real-time and is not stored on our servers. We only access this information temporarily during your active session to scan your wallet and identify recoverable rent.

3. Technical Information

What we may collect:

Browser type and version
Device type (desktop/mobile)
General location (country/region level only)
Session duration and interactions

Why we collect it:

To improve Service performance
To diagnose technical issues
To optimize user experience
For general analytics and Service improvement

What We DON'T Collect

We are committed to minimal data collection. We NEVER collect:

❌ Private keys or seed phrases - Technically impossible by design
❌ Passwords or authentication credentials
❌ Personal identification information (name, email, phone number, address)
❌ Financial information beyond public blockchain data
❌ Detailed browsing history or activity tracking
❌ Cookies for advertising or tracking purposes
❌ Biometric data
❌ Social media information

How We Use Your Information

Primary Uses:

Service Delivery:
- To scan your wallet for empty accounts and worthless tokens
- To process rent reclaim transactions
- To display your transaction history
User Support:
- To respond to your support requests
- To troubleshoot technical issues
- To investigate transaction failures
Service Improvement:
- To analyze usage patterns and improve functionality
- To optimize performance and reliability
- To develop new features
Security:
- To detect and prevent fraudulent activity
- To protect against abuse and misuse
- To maintain Service integrity

How We Store Your Data

Data Storage:

Wallet addresses and transaction hashes are stored securely in encrypted databases
Wallet type information is stored for support purposes
Blockchain data is NOT stored - only accessed in real-time during your session
All stored data is encrypted both in transit and at rest

Data Retention:

Transaction history: Retained indefinitely to allow you to review past reclaims
Wallet address: Retained as long as you use our Service
Technical logs: Retained for up to 90 days for troubleshooting purposes

Data Deletion:

You can request deletion of your data by contacting us at [support email]. We will delete:

Your wallet address from our records
Your transaction history
Associated technical data

Note: Blockchain transactions are permanent and cannot be deleted as they are recorded on the Solana blockchain, which is outside our control.

We DO NOT sell, rent, or trade your personal information.

We may share your information only in these specific circumstances:

Service Providers:
- Hosting and infrastructure providers
- RPC node providers for blockchain access
- Analytics services (anonymized data only)
- These providers are contractually obligated to protect your data
Legal Requirements:
- When required by law, regulation, or legal process
- To protect our rights, property, or safety
- To investigate fraud or security issues
Business Transfers:
- If we are acquired or merged with another company, your data may be transferred as part of that transaction

Public Blockchain Data:

Your wallet address and transactions are publicly visible on the Solana blockchain. This is inherent to blockchain technology and not controlled by us.

Your Rights and Choices

You have the right to:

Access Your Data:
- View your stored wallet address and transaction history
- Request a copy of your data
Correct Your Data:
- Update inaccurate information
- Contact us to correct errors
Delete Your Data:
- Request deletion of your wallet address and transaction records
- Note: Blockchain data cannot be deleted
Opt-Out:
- Disconnect your wallet to stop using the Service
- Request account deletion
Data Portability:
- Request your data in a portable format

To exercise these rights, contact us at [email protected].

Security Measures

We implement industry-standard security measures to protect your data:

Technical Safeguards:

Encryption: All data encrypted in transit (HTTPS/TLS) and at rest
Non-Custodial Architecture: We never have access to your private keys
Secure Infrastructure: Hosted on secure, monitored servers
Access Controls: Limited employee access to data
Regular Security Audits: Ongoing security assessments

Important Security Notes:

We use read-only wallet connections - we cannot move your funds
All transactions require your explicit approval in your wallet
Your private keys never leave your device or wallet

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Third-Party Services

Wallet Providers:

We integrate with third-party wallet providers (Phantom, Solflare, etc.). Each wallet provider has its own privacy policy. We recommend reviewing their policies.

RPC Providers:

We use RPC node providers to access Solana blockchain data. These providers may log IP addresses and request data according to their own policies.

Blockchain Explorers:

We may link to third-party blockchain explorers (Solscan, Solana Explorer). These services are not controlled by us.

We are not responsible for the privacy practices of third-party services.

Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect information from children under 18.

If you believe a child has provided us with personal information, please contact us immediately, and we will delete that information.

International Users

Our Service is operated from United States. If you access our Service from outside this region, your information may be transferred to, stored, and processed in United States.

By using our Service, you consent to the transfer of your information to our facilities and to the facilities of third parties with whom we share it as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Material changes will be notified through:

A prominent notice on our website
Email notification (if we have your email)

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Email: [email protected]
Website: https://refundsol.app
Support Portal: https://refundsol.app/support

We will respond to your inquiries within 48 hours.

Compliance

We are committed to complying with applicable privacy laws and regulations, including:

General Data Protection Regulation (GDPR) for EU users
California Consumer Privacy Act (CCPA) for California users
Other applicable data protection laws

Your privacy is important to us. We are committed to transparency and protecting your data while providing a secure, efficient service.