FAQs

General Questions

What is Solana Account Rent?

The Solana blockchain requires a small deposit (called "rent") to keep accounts active on-chain. Each SPL token account locks approximately 0.00203928 SOL as rent.

• This rent is refundable when you close the account
• The rent stays locked even if the account has zero tokens
• Rent is a 2-year exemption deposit for data storage

👉 Learn more in the official Solana documentation.

How Do Empty Token Accounts Accumulate?

When you receive any token, memecoin, or NFT, your wallet automatically creates a dedicated SPL token account:

• Each new token type = new account = ~0.00203928 SOL locked
• Selling or transferring tokens doesn't close the account
• The empty account remains in your wallet indefinitely
• Over time, you can accumulate dozens or hundreds of empty accounts

Example: If you've traded 50 different tokens, you likely have 50 empty accounts locking ~0.1 SOL in rent.

What Are Worthless Tokens?

Worthless tokens are SPL tokens that have little to no market value:

• Spam tokens from unsolicited airdrops
• Abandoned project tokens (rugpulls)
• Tokens worth less than their rent cost (0.002 SOL)
• Scam tokens with no liquidity

Each worthless token still locks 0.00203928 SOL in rent. By burning these tokens, you recover the rent deposit.

Safety & Security

Is it Safe to Reclaim SOL?

Yes, completely safe. Our tool is designed with maximum security:

• Non-custodial: We never access your private keys or seed phrase
• Read-only scanning: We only view your accounts, never control them
• Smart filtering: Automatically excludes accounts with any token balance
• Your approval required: Every transaction needs your wallet confirmation
• Direct deposit: Recovered SOL goes directly to your wallet, not through us

What we process:

• ✅ Only accounts with exactly 0 tokens
• ✅ Only tokens you explicitly select
• ✅ Only after your wallet approval

What we DON'T touch:

• ❌ Accounts with any token balance
• ❌ Accounts with pending transactions
• ❌ Any assets you don't select

Will Closing Accounts Affect My Wallet?

No, closing empty accounts is completely safe:

• No impact on existing tokens: Only empty accounts are closed
• No impact on NFTs: NFT accounts are excluded automatically
• Accounts recreate automatically: If you receive the same token again in the future, a new account is created automatically with a new rent deposit
• No permanent damage: The process is standard Solana blockchain functionality

Burning worthless tokens is permanent, but our system clearly identifies which tokens are safe to burn and warns you about any edge cases.

What Permissions Do You Need?

We only request read-only wallet access to scan your accounts:

• Can view: Your account addresses and token balances
• Cannot do: Move funds, sign transactions, or access private keys

For transactions: When you decide to reclaim rent, your wallet will ask you to approve the specific transaction. You always maintain full control.

Fees & Pricing

How Much Does Refund SOL Cost?

Service Fee: 5% of the total SOL recovered
Network Fee: ~0.000005 SOL per transaction (not per account)

Our system processes accounts in batches of up to 20 accounts per transaction, making it extremely cost-effective.

Example:

Recover 0.2 SOL from 100 empty accounts:
├─ Service fee (5%): 0.01 SOL
├─ Network fee: ~0.000025 SOL (5 transactions × 0.000005)
│   (100 accounts ÷ 20 per batch = 5 transactions)
└─ You receive: ~0.189975 SOL (94.99%)

No other fees:

• No registration fees
• No monthly subscriptions
• No minimum recovery amounts
• No hidden charges

Why Does Refund SOL Charge a Fee?

Our 5% service fee covers:

• Infrastructure costs: Secure hosting, RPC nodes, and bandwidth
• Development: Continuous improvements and new features
• Security: Regular audits and monitoring
• Support: Customer service and technical assistance
• Maintenance: 24/7 uptime and reliability

Industry comparison: Most competitors charge 10-20%. Our 5% fee is the lowest in the market while maintaining premium service quality.

Are There Any Hidden Fees?

Absolutely not. Complete transparency:

• 5% service fee - clearly shown before confirmation
• Network fees - standard Solana blockchain cost (~0.000005 SOL per transaction)
• That's it!

You see the exact fee breakdown before approving any transaction. No surprises, ever.

Is There a Minimum Amount to Refund?

No minimum. Whether you're recovering 0.002 SOL or 1+ SOL, you can use our service. The 5% fee applies regardless of amount.

Process & Technical

How Long Does the Process Take?

Total time: Under 60 seconds

• Wallet connection: ~5 seconds
• Account scanning: 3-5 seconds
• Review and selection: 15-30 seconds
• Transaction execution: ~400ms (one Solana block)
• Deposit confirmation: Instant

Most users complete the entire process in under one minute.

How Many Accounts Can I Close at Once?

You can close up to 20 accounts per transaction:

• Batch processing: 20 accounts per transaction
• Multiple batches processed automatically
• Each transaction costs ~0.000005 SOL in network fees
• Total accounts: unlimited (processed in multiple batches if needed)

Example:

• 50 accounts = 3 transactions (20 + 20 + 10)
• Network fees: ~0.000015 SOL total
• Processing time: ~1.2 seconds total

Our system automatically handles batch processing for optimal efficiency.

What Wallets Are Supported?

All major Solana wallets:

Software Wallets:

• Phantom
• Solflare
• Backpack
• Sollet
• Slope
• Any wallet supporting Solana wallet standard

Hardware Wallets:

• Ledger
• Trezor

Platforms:

• Desktop browsers (Chrome, Firefox, Safari, Edge, Brave)
• Mobile browsers (iOS Safari, Android Chrome)

Do I Need to Download Anything?

No. Refund SOL is a web-based tool:

• Works directly in your browser
• No app installation required
• No software downloads needed
• No registration or account creation
• Just connect your wallet and start

Troubleshooting

Why Did My Transaction Fail?

Common reasons for transaction failures:

1. Insufficient SOL Balance

Most common issue: Your wallet needs at least 0.001 SOL to keep your Solana account active and receive the returned rent.

Explanation:

• Solana requires a minimum balance of 0.001 SOL to keep accounts active
• This is separate from the network transaction fee
• Without this minimum, your account cannot receive the returned rent
• The network fee (~0.000005 SOL per transaction) is additional

Solution:

• Ensure your wallet has at least 0.001-0.002 SOL before starting
• Add more SOL if your balance is below the minimum
• This balance requirement is a Solana blockchain rule, not our fee

Note: The returned rent will be added to your existing balance, but you need the minimum balance first to receive it.

2. Network Congestion

The Solana network may be experiencing high traffic.

Solution:

• Wait 1-2 minutes and try again
• Increase priority fee in your wallet settings (if available)
• Try during off-peak hours

3. RPC Node Issues

Issue: The RPC endpoint may be temporarily congested or slow.

Why this happens: Due to the current revenue from our low 5% fee, we're unable to afford premium high-performance RPC endpoints at this time. We're using free/standard tier RPC services, which can occasionally experience congestion during peak hours. We're working hard to improve this as our user base grows.

Solution:

• Refresh the page and reconnect your wallet
• Clear your browser cache and refresh again
• Try again in a few minutes during off-peak hours
• Contact our support team to report the issue - your feedback helps us prioritize infrastructure upgrades

We appreciate your patience: As more users discover our tool, we'll be able to invest in better RPC infrastructure to provide you with faster, more reliable service.

4. Outdated Wallet Extension

Your wallet software may need an update.

Solution:

• Update your wallet extension to the latest version
• Restart your browser after updating
• Clear browser cache if issues persist

5. Transaction Timeout

The transaction took too long to process.

Solution:

• Try processing fewer items at once
• Check your internet connection
• Retry the transaction

I Don't See Any Empty Accounts. Why?

Possible reasons:

1. Your wallet is already optimized: You may have already closed all empty accounts
2. New wallet: You haven't accumulated empty accounts yet
3. Recent cleanup: You or another tool recently closed them
4. Account type: Some account types aren't shown (e.g., native SOL account, NFT accounts)

Note: Only SPL token accounts with zero balance appear in the scan results.

Can I Undo Closing an Account?

Empty accounts: Yes, automatically. If you receive the same token again, a new account is created automatically with a new rent deposit.

Burned tokens: No, burning is permanent. The tokens are destroyed forever. However, if you receive the same token again in the future, you'll get it normally.

Recovered SOL: Once deposited to your wallet, the SOL is yours to use freely.

What If I Accidentally Selected the Wrong Account?

Before confirming: Simply deselect the account before clicking "Reclaim Rent."

After confirming but before approving in wallet: Reject the transaction in your wallet.

After wallet approval: The transaction is irreversible once confirmed on-chain. However:

• Our system automatically filters out valuable accounts
• You must manually select each account
• The transaction summary shows exactly what will be processed
• Multiple confirmation steps prevent accidents

The Tool Shows Tokens I Want to Keep. What Do I Do?

Don't select them! You have full control:

• Only select accounts you're certain you want to close
• Only select tokens you're certain are worthless
• When in doubt, leave it unselected
• You can always run another scan later

Our system tries to identify worthless tokens, but you make the final decision on what to process.

Account Details

What Happens to Closed Accounts?

When you close an empty SPL token account:

1. The account is removed from the blockchain
2. The rent deposit (0.00203928 SOL) is released
3. 95% goes to your wallet, 5% is our service fee
4. The account no longer appears in your wallet
5. If you receive that token again, a new account is automatically created

On-chain result: The account address becomes inactive and data is removed.

Will I Lose Access to Tokens If I Close Their Accounts?

No, you cannot lose tokens by using our tool because:

• We only process accounts with exactly 0 tokens
• Accounts with any balance are automatically excluded
• You cannot accidentally close an account with tokens
• Our smart filters prevent this scenario entirely

Safety guarantee: It's technically impossible to lose tokens using Refund SOL.

What's the Difference Between Closing and Burning?

Closing Empty Accounts:

• For accounts with 0 tokens
• Account is removed from blockchain
• Rent is recovered
• Reversible (account recreates if you get those tokens again)

Burning Tokens:

• For accounts with worthless tokens
• Tokens are permanently destroyed
• Rent is recovered after token is burned
• Irreversible (tokens are gone forever)

Both methods recover the same rent amount (0.00203928 SOL per account).

Can I Close NFT Accounts?

No. Our tool automatically excludes NFT accounts:

• NFTs are different from fungible SPL tokens
• NFT accounts always have value (the NFT itself)
• Our scanner does not show NFT accounts
• No risk of accidentally closing NFT accounts

Pricing & Comparison

How Does Your 5% Fee Compare to Competitors?

Market Comparison:

Real example (recovering 0.2 SOL):

• Competitor at 20%: You get 0.16 SOL
• Refund SOL at 5%: You get 0.19 SOL
• You save 0.03 SOL compared to 20% competitors

Why Are Your Fees So Much Lower?

We prioritize efficiency and community service:

• Automated infrastructure: Lower operational costs
• Batch processing: Efficient transaction handling
• Volume model: More users, lower fees per user
• Community focus: Built for Solana users, not maximum profit

We believe 5% is fair compensation while giving users the best value.

Privacy & Data

What Data Do You Collect?

We collect minimal data necessary for service functionality:

What we collect and store:

• Wallet address: Used for account login and as your unique identifier
• Transaction hashes: Stored so you can review your reclaim history
• Wallet app name: (e.g., Phantom, Solflare) Used for customer support and troubleshooting

What we see during scanning (not stored):

• Your SPL token accounts (public blockchain data)
• Token balances (public blockchain data)
• These are read in real-time and not permanently stored

What we NEVER collect:

• ❌ Private keys or seed phrases (impossible by design)
• ❌ Personal information (name, email, phone, etc.)
• ❌ Detailed browsing or transaction history
• ❌ Financial information beyond blockchain data
• ❌ Any data that could compromise your security

Data usage:

• Your wallet address allows you to view your transaction history when you return
• Transaction hashes help you track and verify your past reclaims
• Wallet app information helps us provide better support if you encounter issues

Your privacy matters: We only collect what's necessary to provide our service and never share your data with third parties.

Is My Wallet Activity Tracked?

No. We don't track your activity:

• No analytics tied to your wallet address
• No user profiles or accounts
• No cross-session tracking
• No third-party data sharing

Your privacy is protected.

Additional Questions

Can I Use This Tool Multiple Times?

Yes, unlimited use:

• Scan your wallet anytime
• Process accounts in multiple sessions
• No limits on frequency
• No additional charges for repeat use

Many users scan their wallets every few months as new empty accounts accumulate.

What If I Have More Questions?

We're here to help:

• Check this FAQ first for common answers
• Contact support via https://refundsol.app/support
• Join our community https://t.me/RefundSOLApp

Is My Data Secure?

Yes, your data is completely secure. We've built it with industry-standard security practices and Solana wallet protocols.

Security measures:

• Non-custodial architecture - we never control your funds
• Standard Solana wallet adapter integration
• Read-only blockchain data access
• Secure HTTPS encryption
• No access to private keys or seed phrases

Verification: All transactions are publicly visible and verifiable on Solana blockchain explorers (Solscan, Solana Explorer). You can independently verify every action we perform.

Our commitment: Security and user trust are our top priorities. We follow best practices to protect your assets and information.

What Happens If Your Website Goes Down?

Your funds remain 100% safe:

• We don't hold or control any user funds
• All assets stay in your wallet
• No custodial risk whatsoever
• Your rent stays in your accounts until you choose to reclaim it

The tool is a convenience service - your SOL isn't dependent on our uptime.

Do You Support Other Blockchains?

Currently, we only support Solana blockchain. Other blockchains have different account models and rent mechanisms.

We focus exclusively on Solana to provide the best possible experience.

Still Have Questions?

Can't find your answer? Contact our support team or join our community for help.

Ready to refund your rent? Start Scanning Now →

📊 Quick Reference